1. Operator and scope
JAE Music is an independent, privately operated music-curation project based in the Netherlands. It is not presented as a registered company. “JAE Music” in these terms means the private operator of the project.
These terms apply to paid Spotify playlist research and outbound curator outreach requested through the JAE Music playlist-promotion page. They do not reduce mandatory consumer rights or other rights that cannot legally be excluded.
2. Requests, approval and contract formation
Submitting the online form is a request, not automatic acceptance and not an immediate payment obligation. JAE Music reviews each request manually. If the request is accepted, the customer receives payment instructions for the selected package.
The service agreement is formed when the approved customer completes payment using the supplied Ko-fi or Bunq link and that payment is verified. The approval email, selected package, these terms and the recorded campaign information together describe the agreement.
Customers must be at least 18 years old and able to enter the agreement. The customer is responsible for supplying an accurate email address, public Spotify track URL and campaign information, and for having the rights or permission needed to promote the track.
3. What the service includes
The selected package pays for the stated number of targeted, individual outbound playlist pitches for one Spotify track. JAE Music researches possible targets based on signals such as genre, sound, mood, apparent fit and available curator information, then sends those pitches only to independently selected curators in JAE Music’s external outreach network. A paid campaign does not submit the track to JAE Music’s own playlists.
The current opening-offer packages include an editable Excel (.xlsx) delivery report showing the available outreach status at the time of reporting. The sheet may contain Pending statuses and is not a live feed; the customer can update their own copy if later information becomes available. A report is evidence of outreach activity and a dated status snapshot, not a prediction, testimonial or result guarantee.
4. Price and payment
The package and total euro price shown in the approval and payment email apply to that request. Introductory pricing may change for future requests, but not after a price has been accepted and paid for the current request.
A temporary new-service launch offer makes three €1 places available for approved 100-pitch campaigns instead of the regular €5 opening-offer price. The public remaining-place count is informational: submitting a request does not reserve a place. JAE Music assigns an available place only when the request is approved, and the approval email confirms the €1 price and a 48-hour payment deadline. A reservation that is not paid and verified by that deadline expires and may return to the available pool; any later payment requires manual review and fresh instructions at the price then approved.
Ko-fi or Bunq handles the payment interface and its own payment terms may also apply. JAE Music does not collect card numbers, bank-login credentials or full payment credentials. Payment must use the same email or campaign reference requested in the approval instructions so it can be verified. Opening a reusable payment link does not itself reserve or extend a launch-price place.
5. Campaign start and reporting
JAE Music manually reviews each new request within 24 hours after submission. Payment does not itself mean that outreach has started. The required order acknowledgement includes an express request to begin the service before the 14-day withdrawal period ends. For an order with that valid request, JAE Music normally starts outreach within one to three business days after payment is manually verified, and no later than five business days. A business day is Monday through Friday, measured in Europe/Amsterdam time. This timing commitment cannot override an unresolved withdrawal or cancellation notice or another legal restriction that prevents performance; missing necessary customer information or action may also delay the start.
When JAE Music starts the campaign, it records the start time and queues a separate campaign-start email in the same admin action. The first report is due within three calendar days after that recorded start; delayed email delivery does not extend the deadline. One refreshed report can be requested seven days after the first report is sent. Independent curator decisions may remain pending after either report.
6. Statutory withdrawal and cancellation
Where a statutory consumer right of withdrawal applies, the customer may withdraw without giving a reason within 14 days after the service agreement is formed. The customer can use the public Withdraw from a purchase function or email an unambiguous withdrawal statement to info@musicbyjae.com.
- Before work starts: JAE Music provides a full refund when a valid withdrawal or agreed cancellation is received before any part of the service has been performed.
- Early start during the withdrawal period: where the customer gave the express request included in the required order acknowledgement and then withdraws after work has begun but before the service is fully performed, the customer may have to pay an amount proportionate to the service supplied up to the withdrawal notice. JAE Music refunds the remaining amount where required.
- When the withdrawal right ends: beginning work does not by itself end the statutory withdrawal right. Where the required express request and acknowledgement apply, that right ends only once JAE Music has fully performed the service.
- Orders without recorded early-start consent: if an order does not contain a valid recorded early-start request, including a historical order from a previous public flow, JAE Music does not begin performance until 14 complete calendar days after payment is manually verified. This operational safeguard does not redefine when any statutory withdrawal period begins or ends.
- If JAE Music cancels: JAE Music provides a full refund if it cancels the campaign.
- Outcomes: after the agreed research and outreach has been performed, a lack of placement, replies, streams or other outcomes is not by itself a refund reason.
Any refund or deduction remains subject to mandatory law. Nothing in these terms asks a customer to waive a right that cannot legally be waived. The automated withdrawal email confirms receipt only; JAE Music reviews the applicable facts before confirming the resolution.
7. Customer responsibilities and prohibited use
The customer must not submit unlawful, infringing, impersonating, fraudulent or misleading material; use the service to manipulate streams or platform metrics; or claim that a pitch guarantees curator support. JAE Music may refuse or stop a campaign where continuing would be unlawful, unsafe, deceptive or materially different from the approved request.
The customer retains rights in the music and supplied materials and gives JAE Music a limited permission to use them only as reasonably needed to review, pitch, report on and administer the campaign.
8. Independent services, responsibility and disputes
Spotify, Ko-fi, Bunq, Cloudinary and independent curators are separate services or decision-makers. JAE Music cannot control their availability, policies, response times or editorial choices. JAE Music remains responsible to the extent required by applicable law and does not exclude liability where exclusion is prohibited.
Dutch law applies, without depriving a consumer of mandatory protections that apply in the consumer’s country of residence. Please first email info@musicbyjae.com so a concern can be reviewed directly.
9. Changes and contact
The terms version displayed and recorded when the request form is accepted applies if that request is later approved and paid. Later edits do not replace the recorded version for that order unless a change is required by law or expressly agreed. Future versions apply only to later requests.
Questions about these terms can be sent to info@musicbyjae.com. Personal-data handling is explained in the privacy policy.